1,200+
Production agent workloads in operation
9
LLM providers in the routing mesh
SR 11-7
Aligned model risk records by default
What we do

Capabilities under one accountable team.

01

Agent design & orchestration

Coordinator + sub-agent patterns with shared memory, supervised handoff, retries, conditional branches, and abort-on-policy. Built for production traffic.

02

Tool use & enterprise context

120+ first-party connectors (Salesforce, ServiceNow, SAP, Workday, Snowflake, Microsoft 365). Tools surfaced to agents through a typed, audited registry.

03

Guardrails & evaluation

Content firewalls, prompt-injection defence, PII redaction, output-policy enforcement. Continuous evaluation against ground-truth and red-team prompts.

04

Observability & cost control

Per-agent traces, token telemetry, drift detection, cost analytics. Replayable runs for regulatory review.

What to expect

Outcomes you can hold us to — by horizon.

0–90 days

Foundations

Outcome tree, baseline metrics, and a working pilot in production by day 90 — defensible with finance, signed off by risk.

3–12 months

Scale

Squad expansion across the next 2–3 value pools. Live-parallel cutovers. Capability uplift inside the client team.

12+ months

Run & optimise

Managed run with named SLOs, quarterly value reviews, and a continuous-improvement budget reserved for innovation, not toil.

How we deliver

Five steps. One accountable team.

Use-case shape

1 week

Agent vs. workflow vs. RAG decision. ROI × feasibility × risk scoring before we build.

Design

2 weeks

Agent topology, tool surface, prompt strategy, evaluation harness, kill-switch design.

Build & evaluate

4–6 weeks

Sandbox-first build with synthetic data, evaluation suite, red-team review.

Promote

2 weeks

Model card, MRM sign-off, kill-switch test, staged rollout to a controlled tenant.

Scale

Continuous

Reuse patterns, expand tool surface, FinOps the inference bill.

Anchor case study

Tier-1 sovereign bank deploys a 4-agent loan-decisioning team — 9 days to 14 minutes, regulator pass first time.

Banking · GCC
Problem
Personal-loan decisioning averaged 9 working days. Drop-off above 60%. Risk committee lacked an explainable view of model behaviour.
Solution
Planner + researcher + decisioning + auditor agents on RapidAI, sharing memory through a tenant-isolated retrieval layer. Each decision generates an explainable trace.
Impact
Decision time 9 days → 14 minutes · Drop-off −47 pts · Regulator review passed first time · USD 38M annualised originations uplift.
How we engage

Three commercial models. One outcome standard.

We avoid open-ended retainers. Every model names its outcome and its measurement window in the contract.

01 · Diagnose

Fixed-price diagnostic

2–4 week engagement. Outcome tree, baseline metrics, prioritised value pools, and a board-ready 18-month roadmap. Stop-go decision in week 4.

From USD 80k · 2–4 weeks
02 · Pilot

Outcome-linked pilot

8–12 week engagement to ship one value pool, end-to-end, with a measurable KPI commitment. Joint squads with the client team. Live-parallel before cutover.

Outcome-linked + capped fee · 8–12 weeks
03 · Scale & run

Programme + managed run

Multi-quarter scale-out with managed services on top. Quarterly value reviews. SLO-tied annual incentive. Capability transfer by design.

T&M + outcome incentive · Multi-quarter
FAQ

Frequently asked questions

Are you saying agents are always the right answer? +

No. For deterministic workflows we recommend RPA + Mendix. For retrieval-grounded Q&A, plain RAG. Agents earn their place when planning, tool use, and reflection are the differentiator.

How do you stop runaway agents? +

Hard step limits, budget caps, abort-on-policy, kill-switch, and a human-in-the-loop checkpoint before destructive actions. Tested every release.

Which LLMs do you support? +

OpenAI, Anthropic, Google (Vertex), AWS Bedrock, Meta Llama (self-hosted), Mistral, Cohere, Ollama, and selected sovereign providers. Routed via RapidAI’s LLM Mesh.

How do you handle prompt injection? +

A content firewall sits in the request path with detection rules for prompt injection, jailbreak patterns, and tool-call manipulation. Every block is logged and replayable.

Audit and model risk? +

SR 11-7 aligned model cards, evaluation evidence, kill-switch tests, and change records — generated by the platform per agent, per release.

Do agents share memory? +

Through a tenant-isolated retrieval layer with per-agent scopes, citation enforcement, and right-to-be-forgotten. No cross-tenant memory ever.

Talk to a partner

Book a agentic ai briefing.

A senior partner will respond within one business day with a tailored agenda.