Automate the back office — on Mendix, not on a stack of bots.
Case management, approvals, service requests, claims, citizen-service workflows — built as auditable Mendix apps that integrate with your ERP, ITSM, and identity stack. Less email. Fewer handoffs. A clean audit trail.
Capabilities under one accountable team.
Case management
Configurable case types, SLA timers, escalation paths, audit trails. Built once, parameterised per business line.
Approval workflows
Multi-step approvals with dynamic routing, delegation, and exception handling. Mobile signoff. Audit-grade evidence.
Service request portals
Self-service intake for employees, customers, citizens. Auto-routing, status tracking, satisfaction capture, escalation on miss.
Document & data workflows
OCR, document classification, data extraction, validation, exception queues — RPA where it makes sense, AI where it adds value.
Outcomes you can hold us to — by horizon.
Foundations
Outcome tree, baseline metrics, and a working pilot in production by day 90 — defensible with finance, signed off by risk.
Scale
Squad expansion across the next 2–3 value pools. Live-parallel cutovers. Capability uplift inside the client team.
Run & optimise
Managed run with named SLOs, quarterly value reviews, and a continuous-improvement budget reserved for innovation, not toil.
Five steps. One accountable team.
Process audit
Map current process, count handoffs, time the cycle, identify the costly exceptions.
Redesign
Target process, automation candidates, AI-assist points, integration map.
Build
Mendix workflow app + integrations, paired with operations to refine the rules.
Roll out
Parallel-run, training, change management, KPI baseline.
Optimise
Quarterly cycle: identify the next 5 exceptions, automate them, measure the lift.
Insurer cuts claims-cycle time from 11 days to 38 hours with a Mendix services-automation platform.
More programmes we have shipped.
AI underwriting
9 days → 14 minGCC sovereign bank deploys AI underwriting in 11 months
Read case studyLoan origination
14d → 3hNational bank ships modern Loan Origination System on Mendix in 11 months
Read case studyOpen banking
240+ TPPsLeading African bank ships open-banking rails across 7 markets
Read case studyThree commercial models. One outcome standard.
We avoid open-ended retainers. Every model names its outcome and its measurement window in the contract.
Fixed-price diagnostic
2–4 week engagement. Outcome tree, baseline metrics, prioritised value pools, and a board-ready 18-month roadmap. Stop-go decision in week 4.
Outcome-linked pilot
8–12 week engagement to ship one value pool, end-to-end, with a measurable KPI commitment. Joint squads with the client team. Live-parallel before cutover.
Programme + managed run
Multi-quarter scale-out with managed services on top. Quarterly value reviews. SLO-tied annual incentive. Capability transfer by design.
Frequently asked questions
Why Mendix instead of a BPM suite (Pega, Camunda, Appian)? +
Mendix gives you a UI, integrations, mobile, and BPM in one platform — without a separate front-end project. We deliver Pega and Camunda too; we recommend Mendix when the workflow needs a polished interface and a fast iteration cadence.
Do you bring AI into the workflow? +
Where it earns its place. Document classification, extraction, fraud screening, and triage suggestions are common. Always with an evaluation harness and a human-in-the-loop where stakes are high.
How do you handle exceptions? +
Exception queues are first-class. We measure exception rate weekly, automate the top 5 each quarter, and track the cycle-time delta.
Will it integrate with our ERP / ITSM / core? +
Yes — SAP, Workday, ServiceNow, Salesforce, Finacle, Temenos, and most modern enterprise stacks. Reference patterns under NDA.
Audit and compliance? +
Every workflow ships with a built-in audit log, SLA evidence, and exportable compliance reports. Used for SR 11-7, IFRS 9, and equivalent regimes.
Can business users tweak rules without engineering? +
Yes — we surface decision tables, approval matrices, and SLA thresholds for business-side configuration through review-boarded change controls.
Book a services automation (mendix) briefing.
A senior partner will respond within one business day with a tailored agenda.