GS
Government · UAE
Federal agency consolidates 17 citizen portals into one.
Problem
Fragmented citizen experience across 17 legacy portals; cost-to-serve rising 12% YoY.
Solution
Unified service hub with shared identity, journey orchestration, and AI triage — built in 14 months.
Impact
Citizen NPS +41 pts · Cost-to-serve −44% · 6.4M monthly active users.