24×7 run, with the discipline of an SRE.
Observability, SRE, and FinOps for the platforms we build — and the ones you have. We run them like we own them.
Capabilities under one accountable team.
Application managed services
L1–L4 support for cloud-native and modernised applications. SLOs, not SLAs. Error budgets, not red-amber-green.
Cloud managed services
Cloud account governance, security posture management, FinOps, patching, identity hygiene.
AI / Data managed services
Model run, drift monitoring, retraining, observability, governance — for AI workloads in production.
Cyber managed services
SOC, MDR, vulnerability management, compliance evidencing — partnered with leading XDR vendors.
Outcomes you can hold us to — by horizon.
Foundations
Outcome tree, baseline metrics, and a working pilot in production by day 90 — defensible with finance, signed off by risk.
Scale
Squad expansion across the next 2–3 value pools. Live-parallel cutovers. Capability uplift inside the client team.
Run & optimise
Managed run with named SLOs, quarterly value reviews, and a continuous-improvement budget reserved for innovation, not toil.
Five steps. One accountable team.
Onboard
Service catalogue, runbooks, observability, escalation paths.
Stabilise
Cut MTTR by 50%, SLOs hit consistently, backlog burned down.
Optimise
Cost, performance, reliability — measured and reported quarterly.
Innovate
15% capacity reserved for continuous improvement, not toil.
Renew
Outcome-linked renewal: more SLO wins, better economics.
Global airline takes managed services from 14 vendors to 1 — MTTR cut 58%.
More programmes we have shipped.
AI underwriting
9 days → 14 minGCC sovereign bank deploys AI underwriting in 11 months
Read case studyLoan origination
14d → 3hNational bank ships modern Loan Origination System on Mendix in 11 months
Read case studyManaged services
MTTR 6h → 2.5hLeading global airline goes from 14 vendors to 1 managed services partner
Read case studyThree commercial models. One outcome standard.
We avoid open-ended retainers. Every model names its outcome and its measurement window in the contract.
Fixed-price diagnostic
2–4 week engagement. Outcome tree, baseline metrics, prioritised value pools, and a board-ready 18-month roadmap. Stop-go decision in week 4.
Outcome-linked pilot
8–12 week engagement to ship one value pool, end-to-end, with a measurable KPI commitment. Joint squads with the client team. Live-parallel before cutover.
Programme + managed run
Multi-quarter scale-out with managed services on top. Quarterly value reviews. SLO-tied annual incentive. Capability transfer by design.
Frequently asked questions
Will you support what we have, or only what you build? +
Both. We support our build and we onboard your existing estate, including 3rd-party-built apps.
How do you handle off-shore / on-shore? +
Follow-the-sun across UAE, India, UK, US. Engagement-specific mix based on your data residency and language needs.
Pricing? +
Outcome-linked or T&M. We avoid open-ended retainers. Annual SLO-tied incentive on top of base.
Knowledge transfer if we exit? +
Runbooks, observability, and tribal knowledge documented from day one. Exit is contractually clean.
Can you take over a fragile estate? +
Yes — that is most of our managed-services work. 90-day stabilisation programme.
Do you do cyber? +
Yes — SOC, MDR, vulnerability, compliance evidencing. Partnered XDR for tooling.
Book a managed services briefing.
A senior partner will respond within one business day with a tailored agenda.